Service providers and other recipients
Last updated: October 2, 2026
Velocity Digital Labs LLC operates fairtravels.ai. This page lists the other companies and services that receive personal information when you use the site, what they do and what they receive. Our Privacy Policy explains what we collect and why, where we process it, and the safeguards we rely on when it is sent between countries.
Service providers
We use these companies to run the site. Each receives the personal information shown, to provide its service.
Service providers
- Provider
- Railway
- What they do for us
- Hosts the website, its database and its cache.
- Information they receive
- All the personal information we hold, including accounts, saved travellers, bookings and chats.
- Provider
- Anthropic
- What they do for us
- Runs Fai, our AI travel assistant.
- Information they receive
- Your chat messages and the trip details you give Fai, after passport numbers and dates of birth we recognise are removed. When you book through Fai, the travellers' first names and last initials: the traveller details you enter in the booking card come to our systems, not to Anthropic.
- Provider
- Stripe
- What they do for us
- Takes card payments and works out sales tax when you pay at checkout.
- Information they receive
- Your card details, billing address and email address, the amounts you pay, and your booking reference.
- Provider
- Razorpay
- What they do for us
- Takes payments in Indian rupees, where we offer them.
- Information they receive
- Your payment details, your name, email address and phone number, the amounts you pay, and your booking reference.
- Provider
- Duffel
- What they do for us
- Our booking partner: books your flight with the airline and issues your ticket for it.
- Information they receive
- The traveller details needed to issue tickets: title, names, dates of birth, gender and contact details; passport or ID details when the route requires them; and, if you give them, Known Traveler, redress and frequent-flyer numbers.
- Provider
- Inngest
- What they do for us
- Runs our background tasks, such as sending booking and payment emails.
- Information they receive
- Account, booking and payment identifiers, and the booking details those tasks work with, such as flight details and travellers' names.
- Provider
- Cloudflare
- What they do for us
- Hosts some of the photos on destination guides. A guide's map loads them in your browser straight from Cloudflare.
- Information they receive
- Your IP address and browser details, when your browser loads those photos.
- Provider
- Meta (WhatsApp)
- What they do for us
- Sends WhatsApp messages about bookings made with an account in India, if you give a phone number.
- Information they receive
- Your phone number and the content of each message.
| Provider | What they do for us | Information they receive |
|---|---|---|
| Railway | Hosts the website, its database and its cache. | All the personal information we hold, including accounts, saved travellers, bookings and chats. |
| Anthropic | Runs Fai, our AI travel assistant. | Your chat messages and the trip details you give Fai, after passport numbers and dates of birth we recognise are removed. When you book through Fai, the travellers' first names and last initials: the traveller details you enter in the booking card come to our systems, not to Anthropic. |
| Stripe | Takes card payments and works out sales tax when you pay at checkout. | Your card details, billing address and email address, the amounts you pay, and your booking reference. |
| Razorpay | Takes payments in Indian rupees, where we offer them. | Your payment details, your name, email address and phone number, the amounts you pay, and your booking reference. |
| Duffel | Our booking partner: books your flight with the airline and issues your ticket for it. | The traveller details needed to issue tickets: title, names, dates of birth, gender and contact details; passport or ID details when the route requires them; and, if you give them, Known Traveler, redress and frequent-flyer numbers. |
| Inngest | Runs our background tasks, such as sending booking and payment emails. | Account, booking and payment identifiers, and the booking details those tasks work with, such as flight details and travellers' names. |
| Cloudflare | Hosts some of the photos on destination guides. A guide's map loads them in your browser straight from Cloudflare. | Your IP address and browser details, when your browser loads those photos. |
| Meta (WhatsApp) | Sends WhatsApp messages about bookings made with an account in India, if you give a phone number. | Your phone number and the content of each message. |
Our own services
Velocity Digital Labs LLC, the company that operates fairtravels.ai, also runs these services on their own websites. They are not other companies, but your information goes to them, so we list them here. Our Privacy Policy applies to what they receive. They may use hosting and delivery providers of their own.
Our own services
- Service
- JustAnalytics (justanalytics.app)
- What it does
- Our own analytics service: server monitoring for everyone who uses the site, and browser analytics. Browser analytics run in the UK, Switzerland and the European Economic Area (EEA) only after you accept them, and never on the private pages our Cookie Policy lists, while you have turned them off with Cookie settings, or while your browser sends a Global Privacy Control or Do Not Track signal.
- Information it receives
- For requests to our server: the path of each page request (the part of its address after fairtravels.ai, up to any "?"), which can include a booking or other record ID; the request method; the host name your browser asked for; your browser's user-agent string; and the response status and timing, but not your IP address. Requests whose address carries a query string are not recorded, except when the only query is a technical one the site adds as you move between pages, and then the path is recorded without it. Also the addresses of calls our server makes to other services, which can occasionally include a query string, and server error reports (error messages and technical traces, sent as they are), which can quote a page address, including its query string, or other parts of a request. In your browser, when browser analytics run: your IP address, browser and device details (including an identifier calculated from your browser and device characteristics), the pages you visit and what you click, how the pages perform, and a browser identifier.
- Service
- JustEmails (justemails.app)
- What it does
- Our own email service: sends the emails we send you, such as sign-in, booking and receipt emails.
- Information it receives
- Your name and email address, and the content of each email, which can include booking details and receipts.
| Service | What it does | Information it receives |
|---|---|---|
| JustAnalytics (justanalytics.app) | Our own analytics service: server monitoring for everyone who uses the site, and browser analytics. Browser analytics run in the UK, Switzerland and the European Economic Area (EEA) only after you accept them, and never on the private pages our Cookie Policy lists, while you have turned them off with Cookie settings, or while your browser sends a Global Privacy Control or Do Not Track signal. | For requests to our server: the path of each page request (the part of its address after fairtravels.ai, up to any "?"), which can include a booking or other record ID; the request method; the host name your browser asked for; your browser's user-agent string; and the response status and timing, but not your IP address. Requests whose address carries a query string are not recorded, except when the only query is a technical one the site adds as you move between pages, and then the path is recorded without it. Also the addresses of calls our server makes to other services, which can occasionally include a query string, and server error reports (error messages and technical traces, sent as they are), which can quote a page address, including its query string, or other parts of a request. In your browser, when browser analytics run: your IP address, browser and device details (including an identifier calculated from your browser and device characteristics), the pages you visit and what you click, how the pages perform, and a browser identifier. |
| JustEmails (justemails.app) | Our own email service: sends the emails we send you, such as sign-in, booking and receipt emails. | Your name and email address, and the content of each email, which can include booking details and receipts. |
Google Analytics
We use Google Analytics, an analytics service run by Google, alongside JustAnalytics, to measure how the site is used. Google provides it to us under its terms, and says that, with the data-sharing settings we have turned off, it uses the data it receives only to provide, maintain and protect Google Analytics. It receives the information shown, when browser analytics run.
Google Analytics
- Service
- Google Analytics (Google)
- What it does
- Measures how the site is used, alongside JustAnalytics.
- Information it receives
- Sent by your browser to Google when browser analytics run (in the UK, Switzerland and the EEA, only after you accept them), and never from the private pages our Cookie Policy lists: your IP address and browser and device details; the full address and title of each page you visit, how long you spend on it and the page that referred you (it is set up to remove email addresses, and the values of the token, callbackUrl and session_id parts of an address, before sending); scrolls, clicks on links to other sites, searches on the site, embedded YouTube video plays and file downloads; the actions our Privacy Policy lists in section 1, with their details; and a random browser identifier from its cookie. Those details include, for a flight search, the city or airport code it was matched to, or that it couldn't be matched (never the words you typed), whether the trip is one-way or return, the number of travellers, whether you used the form or your own words, how many results were shown and whether booking was open; for a share, which network and which post; and, where checkout is offered, the route, flight, price per traveller, number of adult travellers, total value, currency, payment type and booking reference of a booking, and whether you picked the flight from search results or a chat. We do not send it the text of your chats, or the names, email addresses, phone numbers or passport details of you or the travellers you add.
| Service | What it does | Information it receives |
|---|---|---|
| Google Analytics (Google) | Measures how the site is used, alongside JustAnalytics. | Sent by your browser to Google when browser analytics run (in the UK, Switzerland and the EEA, only after you accept them), and never from the private pages our Cookie Policy lists: your IP address and browser and device details; the full address and title of each page you visit, how long you spend on it and the page that referred you (it is set up to remove email addresses, and the values of the token, callbackUrl and session_id parts of an address, before sending); scrolls, clicks on links to other sites, searches on the site, embedded YouTube video plays and file downloads; the actions our Privacy Policy lists in section 1, with their details; and a random browser identifier from its cookie. Those details include, for a flight search, the city or airport code it was matched to, or that it couldn't be matched (never the words you typed), whether the trip is one-way or return, the number of travellers, whether you used the form or your own words, how many results were shown and whether booking was open; for a share, which network and which post; and, where checkout is offered, the route, flight, price per traveller, number of adult travellers, total value, currency, payment type and booking reference of a booking, and whether you picked the flight from search results or a chat. We do not send it the text of your chats, or the names, email addresses, phone numbers or passport details of you or the travellers you add. |
Independent recipients
These organizations receive some personal information because of how you use the site, and decide for themselves how to use it. They do not work on our instructions, and their own privacy policies apply.
Independent recipients
- Recipient
- Airlines
- Why they receive it
- To issue your ticket and carry you on each flight you book with us: the airline your ticket is issued for and, if another airline operates the flight, that airline too.
- Information
- The traveller details needed to issue tickets: title, names, dates of birth, gender and contact details; passport or ID details when the route requires them; and, if you give them, Known Traveler, redress and frequent-flyer numbers.
- How it reaches them
- We pass them to the airline, through our booking partner, only because the airline needs them to issue your ticket and carry you. The airline's own privacy policy applies.
- Recipient
- Google (sign-in)
- Why they receive it
- Signing in with your Google account, if you choose to.
- Information
- That you are signing in to fairtravels.ai, with your IP address and browser details.
- How it reaches them
- Your browser goes to Google when you choose Google sign-in. Google's own privacy policy applies.
- Recipient
- Your browser's speech service
- Why they receive it
- Turns your voice into text when you use the microphone button in the chat or the trip planner.
- Information
- What you say while the microphone is on.
- How it reaches them
- Your browser uses its own speech service (for example Google in Chrome or Apple in Safari), which may send your voice to that company. We receive only the text. That company's own privacy policy applies.
- Recipient
- CARTO
- Why they receive it
- The map tiles and map style on destination guides.
- Information
- Your IP address and browser details, and which part of the map you are viewing.
- How it reaches them
- Your browser requests them from CARTO directly when a guide's map loads. CARTO's own privacy policy applies.
- Recipient
- OpenStreetMap Foundation (Nominatim)
- Why they receive it
- Looks up the outline of the destination shown on a guide's map.
- Information
- Your IP address and browser details, and the name of the destination being looked up.
- How it reaches them
- Your browser asks Nominatim directly when a guide's map loads. The OpenStreetMap Foundation's own privacy policy applies.
- Recipient
- Unsplash
- Why they receive it
- Some of the photos on a destination guide's map.
- Information
- Your IP address and browser details, when your browser loads those photos.
- How it reaches them
- Your browser loads the photos from Unsplash directly. Unsplash's own privacy policy applies.
| Recipient | Why they receive it | Information | How it reaches them |
|---|---|---|---|
| Airlines | To issue your ticket and carry you on each flight you book with us: the airline your ticket is issued for and, if another airline operates the flight, that airline too. | The traveller details needed to issue tickets: title, names, dates of birth, gender and contact details; passport or ID details when the route requires them; and, if you give them, Known Traveler, redress and frequent-flyer numbers. | We pass them to the airline, through our booking partner, only because the airline needs them to issue your ticket and carry you. The airline's own privacy policy applies. |
| Google (sign-in) | Signing in with your Google account, if you choose to. | That you are signing in to fairtravels.ai, with your IP address and browser details. | Your browser goes to Google when you choose Google sign-in. Google's own privacy policy applies. |
| Your browser's speech service | Turns your voice into text when you use the microphone button in the chat or the trip planner. | What you say while the microphone is on. | Your browser uses its own speech service (for example Google in Chrome or Apple in Safari), which may send your voice to that company. We receive only the text. That company's own privacy policy applies. |
| CARTO | The map tiles and map style on destination guides. | Your IP address and browser details, and which part of the map you are viewing. | Your browser requests them from CARTO directly when a guide's map loads. CARTO's own privacy policy applies. |
| OpenStreetMap Foundation (Nominatim) | Looks up the outline of the destination shown on a guide's map. | Your IP address and browser details, and the name of the destination being looked up. | Your browser asks Nominatim directly when a guide's map loads. The OpenStreetMap Foundation's own privacy policy applies. |
| Unsplash | Some of the photos on a destination guide's map. | Your IP address and browser details, when your browser loads those photos. | Your browser loads the photos from Unsplash directly. Unsplash's own privacy policy applies. |
Changes to this list
When we add, remove or change a provider, we update this list and the date at the top. Questions about it go to privacy@fairtravels.ai.
Velocity Digital Labs LLC131 Continental Dr, Suite 305Newark, DE 19713United StatesEmail: privacy@fairtravels.ai