Refund Policy

1. Cancelling within 24 hours

You may cancel under this section if both are true: you cancel within 24 hours of your booking being confirmed, which is when we receive your payment, and you cancel more than 7 days (168 hours) before 00:00 UTC on the date of your first flight. Where we offer payment in INR, the 24 hours run from when your booking is created instead. If you ask to cancel from your account or by email, what counts is when we receive your request, not when the cancellation is completed.

We then refund our service fee in full and whatever the airline refunds for the ticket, with the sales tax charged on those amounts for card payments through Stripe. The airline's refund depends on its fare rules: it may be the full fare, part of it, airline credit instead of cash, or nothing.

This 24-hour window is our own commercial policy. It is not a statutory right of withdrawal. If you are a consumer in the EU or UK, the legal 14-day right to cancel distance contracts does not apply to passenger transport services such as flights. Your other legal rights, including air passenger rights, are not affected.

2. Cancelling outside the 24-hour window

Except as sections 4 and 6 say, if you cancel when section 1 doesn't apply, what you get back is what the airline's fare rules give. Before a cancellation is completed, we tell you what the airline will refund and whether as cash or airline credit. Our service fee, and any tax charged on it, is not refunded when you cancel outside the window. When part of a booking paid by card through Stripe is refunded, the sales tax charged on that part is refunded with it. A non-refundable fare may return only some taxes and charges, or nothing.

3. Airline credit

When the airline gives credit instead of cash, the airline issues it under its own rules, usually in the traveller's name, and we send you the details the airline gives us. It is not money held by us, and we can't exchange it for cash.

4. If your ticket can't be issued

If you paid and your ticket could not be issued, we refund everything you paid, including our service fee and any tax.

5. If the airline cancels or changes your flight

If the airline cancels your flight, or changes it significantly and you don't accept the change or an alternative, you are entitled to the refund the airline gives under its rules and the law that applies to your flight. We pass on the airline's refund once the airline returns it to us, with the sales tax charged on that amount for card payments through Stripe. We keep our service fee, and any tax charged on it, when the airline cancels or changes your flight, unless section 1 applies. If the law that applies to your flight gives you more than this section describes, or sooner, you get what the law gives. Other rights, such as compensation, are owed by the airline, and we will help you contact it.

6. Payments we can't use

For card payments through Stripe, we refund a payment in full automatically, and email you, if you pay twice for the same booking, pay for a booking already cancelled, or pay for a new booking with a billing address in a US state where we don't sell travel (California, Florida, Hawaii or Washington). In that last case we also cancel the booking.

7. How refunds are paid

Refunds go only to the original payment method. We send them as soon as they are approved (for airline refunds, once the airline confirms the refund). Card payments through Stripe typically take 5–10 business days to appear. Where we offer payment in INR, Razorpay refunds typically take 5–7 business days to appear, and UPI refunds 2–3.

8. How to cancel

• With Fai, where our travel assistant is available:ask Fai to cancel, and it shows you the airline's refund before you confirm.
• In your account: open the booking in My Bookings and choose Request Cancellation.
• By email: write to support@fairtravels.ai with your booking reference.

For a request from your account or by email, we reply by email with what the airline will refund, and whether as cash or airline credit, and nothing is cancelled until you confirm.

9. If you disagree with a refund

Email support@fairtravels.aiwith your booking reference and what went wrong, and we'll review it. If you're still unhappy, write to legal@fairtravels.ai. You may also be able to dispute the payment with your card issuer or payment provider.